Hotel Los Amantes

For tourists: be careful with these hotels! We stayed for just one night and when we arrived, the bed sheets were already stained (our mistake was not complaining right away). When we checked out, they charged us 5,700 Mexican pesos for the cost of the sheets and “several stained items.” It’s really sad how there’s always abuse toward tourists, trying to overcharge whenever they can.

I truly enjoyed my stay and wish could have stayed longer. The terrace has beautiful views and the food is delish!

Great hotel! Everything was smooth from check-in to check-out. Definitely a good spot for music, food and entertainment since there is a restaurant on the terrace. There is noise in the evening but that was expected when I booked and I had no issues.

The architecture and design was amazing, but the service was horrible. The bathroom was not cleaned when we arrived, and upon check out they charged us $7 for a small wash cloth we had used to clean the edge of the bathtub with. Additionally, they ruined one of our suitcase telescopic handle, had five maintenance staff trying to fix it,and failed, and refused to reimburse us or credit one night. Horrrible experience. Sad with such a beautiful design and view. I have travelled the world professionally for 25 years and this is definitely not a 5 star hotel.

Don’t trust this property when it comes to booking. I made a reservation about a year in advance put a deposit down for this property when booking and I was supposed to pay the remaining balance at the property the day of the stay. well in about 4 months from me making the reservation the whole amount was withdrawn from my account which was no problem cause I was staying at the property anyway and never thought nothing of it. About 2 days before staying at this property something told me call the property to verify my reservation well come to find out the property cancelled my reservation 2 days before the money was withdrawn which did not make any sense why would they cancel my reservation and then charge me the whole amount and come to find out the property claimed they don’t have any record of them withdrawing the whole amount and it was clearly shown on my statement. So disappointed we’ve planned this for a whole year with flights paid and everything. I had to cancel my vacation to this place they also did not help me in trying to resolve my refund. So I don’t recommend this place at all. Moral of the story if you had the money withdrawn from your account for this property make sure you call them frequently to confirm your reservation till the last day don’t trust this place!!!!

Rooms TOO small. Read carefully to see the size of the bed you’re booking. Beds are not that cumfy. Pillows feel cheap. It gets noisy at night, because they have a loud bar. Didn’t have a good rest.